Payment Facility and Refund Policy
Payment Methods:
- Virtual payment wallet
- Online payment via debit/credit card
- Internet banking
- Other methods adopted by Sanatan Astro Private Limited (Pujari Ji) from time to time
Currency:
All payments for Puja Services must be made in Indian Rupees (INR).
Payment Responsibility:
Sanatan Astro Private Limited is not responsible for any direct or indirect loss or damage caused by:
- Lack of authorization for any transaction.
- Exceeding the pre-determined limit agreed upon between you and your bank.
- Any payment-related issues arising from the transaction.
- Rejection of the transaction for any other reason.
Security:
- Do not share card details, login details, or any personal information with employees, officials, or any third parties.
- Card information provided on the website/app is secure.
Refund Policy:
1. General Refunds:
- No refunds once a session is booked and/or completed.
- Refunds for cancellations made 2 days or more before the Pooja event.
- No refunds for cancellations made within 2 days or 48 hours of the event or on the day of the event during the muhurth time due to reasons from the devotee’s side.
2. Request Process:
- Notice of cancellation must be made via e-mail to support@pujariji.com.
- Acknowledgment of cancellation will be sent within 2 working days.
- Fees refunded within 12 working days, subject to the Refund Policy.
3. Sanatan Astro Private Limited-Related Cancellations:
- If unable to attend the session due to reasons related to Sanatan Astro Private Limited, request a refund by contacting support@pujariji.com or customer care at +91 8932980098.
- Refund requests honored at Sanatan Astro Private Limited's discretion and only in exceptional cases.
4. Temple-Related Cancellations:
- No refunds if a puja service is canceled by the temple or religious institution.
- If the service is rescheduled, you will be notified, and the service can be performed on the new date and time.
Disclaimer of Warranties:
- Puja services provided by Sanatan Astro Private Limited and/or the temple may be canceled or rescheduled by the religious institution.
- Events beyond the reasonable control of Sanatan Astro (e.g., natural disasters, pandemic, government orders) may affect the services.
- Sanatan Astro Private Limited will not be liable for any loss, damage, or injury suffered in such cases.
